QUALITY POLICY
For Princess Hotels & Resorts quality of the service is essential for the development of our activity, therefore it is committed to the fulfillment of the following principles:
- Maintain high qualification of the staff through continuous training and encourage their active participation.
- Increase customer satisfaction with the service provided.
- Comply with applicable legal requirements and regulations
- Develop collaborative, advisory and communication activities.
- Pursue the identification of the causes of nonconformities and the development of corrective actions.
- Generate the commitment of the people who form Princess Hotels & Resorts for effective management of sustainability.
Our policy has been communicated to all our team and is available to the public, customers and our collaborators.
