Water

The hotel water is potable, although we recommend bottled water for drinking, as a simple change in water can cause some upset.

In Tenerife, as in many Spanish regions, water is a scarce resource. Simple measures such as turning off the tap while lathering in the shower or brushing your teeth help save water.

According to Royal Decree-Law 14/2022, published in the Official State Gazette (BOE), on energy saving and efficiency measures approved by the Government, it states the obligation in public buildings, commercial spaces, transport infrastructures (airports and train and bus stations), cultural spaces and hotels to limit the use of air conditioning to 27 degrees.

Air conditioning

The air conditioning switch is located at the entrance to the bedroom.

Remember that for the air conditioning to work properly, both the room door and the balcony door must be kept closed.

Breakdowns

We kindly ask you to check for any damage or anomaly you may find in the room from the day of your arrival, notifying the Head of Reception.

For damages caused by misuse of furniture and belongings, we will be obliged to charge the corresponding costs.

Safety Deposit Boxes

The Management is not responsible for money, jewelry or valuables not deposited in the safety deposit boxes in the rooms. Therefore, we recommend the use of safety deposit boxes.

For proper operation, perform the following steps:

CLOSING THE SAFETY DEPOSIT BOX

• Verify that the safe door remains open upon your arrival.

• Enter a personal 4-digit code that you can remember.

• Press the # key to confirm your code and close the door.

• When the door is closed, the display will show the message “CLOSED” followed by the personal code entered as a reminder.

OPENING THE SAFETY DEPOSIT BOX

• To open, re-enter the same code you used last time to close, followed by the # key.

ATTENTION!!

If an incorrect personal code is entered three consecutive times, the safe will be locked for 15 minutes. After 15 minutes, you can use the safe again.

On the day of your departure, make sure the safe door remains open.

Housekeeper

The Housekeeper is at your disposal in case of cleaning needs, pillows... Contact Reception.

Minibar

Your room has an empty fridge. If you wish to order drinks, please fill in the form available on the webapp via your mobile/tablet, and it will be charged to your account.

If you have booked on a Premium All-Inclusive basis, the drinks you order will have a discount on the marked price as a service charge.

Orders placed in the morning will be served in the afternoon until 4:30 PM.

Orders placed after 4:30 PM will be served the following morning until 12:00 PM.

Tea and Coffee Service

We offer tea and coffee service with a free daily replenishment. Extraordinary replenishment requests will incur an additional charge.

Telephone

National Calls: Dial 0 first, then the desired number.

Remember that for international calls you must dial 0 - 00 followed by the country code.

Germany 49, Austria 43, Belgium 32, France 33, Netherlands 31, England 44, Italy 39, Russia 7, Switzerland 41.

Internal Calls (Room to Room): Dial the desired number directly without pause.

For rooms between A101 and A152, please dial the room number directly (without the letter): 101, 102, 103,..... up to 152.

To communicate with the different Receptions:

Main Reception: 822 (24-hour service)

Platinum Concierge: 827 (from 8:00 AM to 12:00 AM)

Hotel Phone. + (34) 922 71 31 13

Television

We currently have channels in the following languages: Spanish, German, English, Italian, French, Russian and Dutch, as well as music and radio channels.

Platinum rooms also feature a soundbar with Bluetooth connection.

Bath Towels

Can you imagine the amount of towels washed daily in hotels unnecessarily? And the amount of water wasted doing so? In the Canary Islands, water is scarce.

For this reason, Princess is committed to environmental protection, which is why we employ the following system:

Towel on the shower tray floor: “Please change it”.

Towel on the towel rail: “I will use it again”.

We kindly ask you not to use bath towels for the pool or beach.

Pool Towels

Upon arrival, you will receive one or more tickets for towel changes during your stay.

If you wish to make more changes than established, you must pay an “ecological fee for the service”. Please contact reception for this purpose, where they will provide you with a ticket.

Pool towel changes (free or charged) can be made with the corresponding ticket next to the lifeguard station from 10:00 AM to 12:00 PM.

If you have booked a Platinum room (Juniorsuite, Suite Ocean or Suite Royal) and wish to change your pool towel, you can do so daily and directly at the main solarium next to the lifeguard station from 10:00 AM to 12:00 PM free of charge.

According to urban planning regulations, it is not permitted to hang towels or personal clothing on the glass railings of balconies. We kindly ask you to use only the clotheslines.

Voltage

The sockets in your room operate at 230 volts/50 cycles HZ. Additionally, the rooms are equipped with USB ports for charging mobile phones, tablets, or laptops.

The use of other electrical appliances such as irons, radiators, heaters, or similar is not permitted.

Cleaning Service

Room cleaning hours are from 9:00 AM to 3:30 PM. If you do not wish to be disturbed, please indicate this with the “DO NOT DISTURB” sign. Do not forget to always remove it before 3:00 PM so that our staff can clean your room.

For sanitary reasons, cleaning must be carried out without the guest present in the room. We appreciate your cooperation in complying with this safety rule.

Technical Service

For security reasons, Technical Service and Gardeners of the Hotel wear a grey polo shirt with the Princess Hotels logo and an identifying hotel badge on their chest. Pool attendants and Painters wear white and are similarly identified.

For sanitary reasons, any repair that our maintenance staff must carry out in your room must be done without the guest present in the room. We appreciate your cooperation in complying with this safety rule.

Linen Change

Aware of the need to protect our planet and that natural resources are increasingly limited, particularly in the Canary Islands, we appreciate your cooperation.
In your room, you will find a card that you can use to request a linen change. If you wish to have your sheets changed, please place this card on your bed pillow.